Customer Success Manager, Government and Defense
Core
Manage post-sale execution, onboarding, and adoption for Government & Defense (G&D) accounts, serving as the day-to-day customer partner to ensure program success and scalability.
Role type
Senior Customer Success Manager (Government & Defense)
Builds
Scalable post-sale resources, onboarding materials, and consistent customer experiences for G&D programs.
Domain
Health technology / Government & Defense
Required skills
Program management, customer onboarding, account operations, cross-functional coordination, documentation creation, risk identification, stakeholder communication
Preferred skills
Experience with Middle Eastern clients, AI tool adoption
Technologies
WHOOP platform, AI tools
Responsibilities
Manage G&D accounts from sales handoff through onboarding and ongoing execution; coordinate program launches and participant enrollment; build scalable post-sale resources and documentation; troubleshoot issues and coordinate escalations; maintain account health reporting; collaborate with Sales, Operations, Support, and Product teams; support account reviews and renewals.
Seniority
Mid-to-Senior, hands-on IC
