Senior Customer Account Manager
Core
Maintain account retention, close new opportunities within the existing customer base, and execute territory plans to drive upsell.
Role type
Senior Customer Account Manager
Builds
Customer retention and revenue growth for global organizations using the Acquia Digital Experience Platform
Domain
SaaS / Digital Experience Platform
Deliverable
client delivery
Required skills
Account retention management, new opportunity identification, territory planning, stakeholder coordination, CRM management, solution presentation, expansion opportunity identification, multi-priority management
Preferred skills
Salesforce.com experience, MS Office proficiency, AI tool collaboration
Responsibilities
Maintain account retention, identify and close new opportunities, create and execute territory plans, coordinate renewals, update sales database, generate trusted customer relationships
Seniority
Senior, hands-on IC