Account Manager
Core
Managing existing B2B SaaS customer accounts to drive expansion revenue, retention, and product adoption for an AI phone assistant.
Role type
Senior Account Manager (B2B SaaS)
Builds
AI-powered phone assistant and CRM features for SMBs
Domain
B2B SaaS, AI/ML, Customer Success
Deliverable
production ML models | product features | client delivery
Required skills
B2B SaaS sales, account management, upselling, renewals, expansion revenue, product/tech understanding, German (native)
Preferred skills
Startup/scale-up experience, AI affinity
Technologies
AI phone assistants, CRM systems
Responsibilities
Conducting review, discovery, and upsell conversations with existing customers; analyzing usage to identify automation opportunities; managing expansion revenue (upgrades, add-ons, renewals); ensuring successful onboarding and long-term customer satisfaction; collaborating with Customer Success, Product, and Marketing teams; maintaining accurate CRM pipelines and forecasts.
Seniority
Mid-level, hands-on IC
