Senior Account Manager
Core
Senior Account Manager owning upper mid-market SaaS accounts across EMEA, driving retention, renewals, and expansion.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention and revenue growth for upper mid-market SaaS clients
Domain
SaaS / HR Tech / EMEA
Required skills
SaaS account management, renewal and expansion strategy, churn risk identification, executive stakeholder management, quota forecasting, subscription sales, cross-functional partnership
Preferred skills
MEDDICC/MEDDPICC methodology, Command of the Message, German or Dutch language skills, DACH/Benelux/Nordics market experience
Technologies
Greenhouse platform
Responsibilities
Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion; Spot churn risk early using customer and usage data, and own the resolution strategy; Build strategic account plans that map out renewal strategy, expansion and upsell opportunities; Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives; Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner; Lead business reviews and strategic touchpoints that clearly show customer value and ROI; Coach and mentor less tenured members of the team, sharing best practices and raising the bar; Help build and improve internal operational processes.
Seniority
Senior, quota-carrying IC