Customer Success Manager, Public Sector
Core
Trusted advisor and strategic partner for Federal, State, and Local agencies to help them adopt Box's enterprise AI and content management platform, driving measurable business outcomes and workflow transformation.
Role type
Senior Customer Success Manager (Public Sector)
Builds
AI-powered workflows and content management strategies for government agencies
Domain
Public Sector / Enterprise Content Management / AI
Required skills
Customer Success, Account Management, Solutions Consulting, stakeholder engagement, change management, strategic adoption, cross-functional partnership, AI platform evaluation, storytelling
Preferred skills
Experience with enterprise customers, navigating technical and business conversations, proactive churn mitigation
Technologies
Box platform, modern AI platforms and tools
Responsibilities
Own post-sales relationships for enterprise public sector customers, partner with customers to map and redesign critical workflows, translate customer goals into value hypotheses and AI solutions, lead change management efforts, conduct strategic adoption business reviews, identify risks and opportunities, partner cross-functionally with Sales, Product, Engineering, and Professional Services
Seniority
Mid-Senior, hands-on IC