Senior Customer Success Manager
Core
Senior Customer Success Manager owning retention and growth for a book of enterprise customers (1,000+ users) using data and strategic reviews to drive adoption and ROI.
Role type
Senior IC Customer Success Manager (Enterprise SaaS)
Builds
Customer outcomes, retention, and growth for enterprise employee experience platform users
Domain
HR Tech / HCM / SaaS
Required skills
Enterprise account management, retention and growth ownership (GRR/NRR), strategic stakeholder management, data-driven decision making, CRM proficiency, AI tool usage, cross-functional collaboration
Preferred skills
HR tech/HCM domain knowledge, experience with Vitally or Salesforce
Technologies
Vitally, Salesforce, Gong, AI tools
Responsibilities
Own retention and growth metrics for enterprise customers, lead strategic business reviews to translate data into ROI, proactively manage adoption and risk, collaborate with sales and renewals teams, build repeatable plays and automation
Seniority
Senior, hands-on IC
