Customer Success Manager
Core
Manage a portfolio of Mid-Market accounts to drive adoption, renewal, and growth for Box's Intelligent Content Management platform.
Role type
Mid-market Customer Success Manager
Builds
Enterprise content management platform with AI capabilities
Domain
SaaS / Enterprise Content Management
Deliverable
production ML models
Required skills
Account management, customer success, relationship management, demo delivery, forecasting, health tracking, account planning, cross-functional collaboration, growth mindset, AI workflow experimentation
Preferred skills
SaaS experience, non-traditional background with strong account ownership
Technologies
Business systems for forecasting and health tracking
Responsibilities
Own a book of Mid-Market accounts and build trusted partnerships; Lead discovery, value reviews, and product demos; Maintain operational rigor across systems; Build account plans and execute proactive playbooks; Collaborate cross-functionally to remove roadblocks; Prioritize customer meetings (virtual and onsite); Surface insights to influence territory planning; Champion AI-enabled workflows
Seniority
Mid-level, hands-on IC
