Customer Success Manager, Germany
Core
Primary post-sales advocate ensuring customers maximize value of Everpure Evergreen//One experience by building trusted relationships and acting as a strategic partner.
Role type
Customer Success Manager
Builds
Seamless customer journey from onboarding to renewals for enterprise data centre clients
Domain
Enterprise data centre / IT infrastructure
Required skills
Strategic account management, Technical advisory, Cross-functional collaboration, Project management, Lifecycle management, Metric definition
Preferred skills
Experience with hyperscalers or AI labs, Deep understanding of data platform providers
Technologies
Evergreen//One, Evergreen//Flex, Cloud Block Store
Responsibilities
Lead strategic business reviews, Manage customer lifecycle for retention and growth, Bridge communication between customers and internal teams (Engineering, Product, Support, Sales), Define key metrics for success, Travel up to 25% to visit customers
Seniority
Mid-Senior, hands-on IC
