Global Strategic Account Service Director
Core
Architect the service-focused vision and relationship roadmap for global enterprise clients, acting as a trusted advisor to drive mutual innovation and measurable value creation.
Role type
Senior strategic account director (enterprise services)
Builds
Strategic account plans and service delivery models for hyperscalers, AI labs, and data platform providers
Domain
Data storage and AI infrastructure services
Deliverable
client delivery
Required skills
C-suite relationship management, matrix leadership of cross-functional teams, account profitability management, service lifecycle design, executive communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Execute 3-year integrated account plans to maximize customer loyalty and wallet share; orchestrate global teams of Service Account Managers, Engineers, and Customer Success Managers; champion customer requirements into Engineering and Product roadmaps; manage account-level profitability and retention strategies; own and communicate success index for strategic accounts to senior leadership
Seniority
Senior, matrix-leading IC
