Bilingual Member Outreach & Award Qualification Virtual Assistant
Core
Proactive bilingual member outreach and award qualification support via phone, SMS, and email.
Role type
Bilingual virtual assistant (member outreach & qualification)
Builds
Member recognition programs and qualification pipelines
Domain
Member community management & customer engagement
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), outbound calling, SMS/email outreach, CRM management, data entry, follow-up coordination, process adherence
Preferred skills
Close.io experience, Google Workspace proficiency, appointment setting, membership organization experience
Technologies
Close.io, Google Workspace, Google Sheets, Google Calendar, SMS platforms
Responsibilities
Conduct proactive outbound outreach to members via phone, SMS, and email; Explain award-recognition initiative purpose; Follow established scripts and qualification processes; Build positive relationships and encourage participation; Ask qualification questions and guide members through surveys; Complete reference forms and supporting documentation; Follow up with unresponsive members; Record interactions and member activity in CRM; Maintain organized member records and workflows; Manage spreadsheets and contact data cleanup.
Seniority
Independent contractor, mid-level operational support