Senior Customer Success Manager
Core
Drive customer retention, renewals, and net retention targets for innovative brands in Japan by acting as a trusted advisor and main point of contact.
Role type
Senior Customer Success Manager (Japan)
Builds
Long-term customer relationships and mutual value for Braze and clients in the Japanese market.
Domain
SaaS / Marketing Automation / Customer Engagement
Required skills
Customer success management, strategic advisory, account health analysis, feature adoption driving, stakeholder management, complex account management, domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, Programming)
Preferred skills
Experience in onboarding, implementations, or project management, ability to travel internationally
Technologies
Braze platform, Marketing Automation tools, APIs
Responsibilities
Own client renewals and retention targets, drive feature adoption via Success Plans, proactively analyze product usage to identify risks and opportunities, advocate for customers by synthesizing feedback for product development, coordinate with Technical Support and other teams, manage executive business reviews, and provide ongoing education and training to customers.
Seniority
Senior, hands-on IC