Manager, Commercial Accounts
Core
Lead and develop a Commercial Account Management team to drive gross revenue retention, net revenue retention, renewal, and expansion ARR goals for SaaS customers in the Americas.
Role type
Senior Manager, Commercial Account Management
Builds
SaaS platform for developer skills assessment and hiring
Domain
B2B SaaS Sales and Account Management
Required skills
SaaS sales leadership, team coaching and development, gross revenue retention strategy, net revenue retention strategy, renewal management, expansion ARR growth, churn reduction, account planning, commercial negotiations, Salesforce forecasting, cross-functional partnership
Preferred skills
Technical background, Solutions Engineer experience
Technologies
Salesforce
Responsibilities
Lead, coach, and develop the Commercial Account Management team; Own team strategy against retention and expansion ARR goals; Equip team with playbooks for account planning and renewals; Partner on critical customer moments like complex renewals and negotiations; Monitor customer health and coordinate risk mitigation; Maintain accurate forecasts in Salesforce; Establish core account management practices like QBRs; Partner with Deal Desk, Finance, and Legal on pricing and contracts.
Seniority
Manager, hands-on leadership