Senior Customer Success Manager - Enterprise
Core
Drive growth of the e-Commerce business by managing strategic enterprise client relationships, identifying commercial opportunities, and executing go-to-market strategies.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term client value propositions, retention, and engagement for e-Commerce businesses
Domain
Fintech / Cross-border payments / e-Commerce
Deliverable
client delivery
Required skills
Strategic account management, go-to-market strategy execution, cross-functional collaboration, data analysis, event management, business development
Preferred skills
Master's degree, entrepreneurship mindset, regional B2B business expansion
Technologies
MS Office (PPT, Excel)
Responsibilities
Manage existing e-Commerce client relationships, develop value propositions to address client needs, maximize acquisition and up-sell/X-sell, collaborate with analytics to develop go-to-market plans, manage day-to-day operations and scale the team, represent the company in industry forums
Seniority
Senior, hands-on IC