Customer Success Manager, Enterprise
Core
Drive growth and retention for enterprise clients in the cross-border payments and financial services sector by managing accounts, resolving operational issues, and identifying new business opportunities.
Role type
Enterprise Customer Success Manager (Cross-Border Payments)
Builds
Cross-border payment solutions and embedded finance products for global businesses
Domain
Fintech / Global Payments / Cross-Border Finance
Deliverable
client delivery
Required skills
cross-border payment operations, KYC/KYB management, transaction monitoring, data analysis, business acumen, client relationship management, product feedback integration
Preferred skills
experience serving large enterprises, industry policy knowledge, risk control and compliance awareness
Technologies
proprietary payment infrastructure, data analysis tools
Responsibilities
Achieve growth targets for cross-border payment business; maintain and deepen relationships with enterprise clients; resolve client issues regarding pricing, KYC/KYB, and transaction monitoring; monitor merchant transaction status and report on operational health; stay updated on industry policies and compliance requirements; collaborate with product and R&D teams to provide market insights and drive product optimization.
