Renewals Manager Indonesia (Japanese Speaker)
Core
Manage the end-to-end renewal process for contracts within an assigned territory to ensure customer retention and revenue stability.
Role type
Senior Account Renewal Manager
Builds
Revenue retention and contract execution
Domain
SaaS / Customer Engagement Platform
Required skills
Contract negotiation, Salesforce CRM, Data analysis, Forecasting, Cross-functional collaboration, Process improvement, Reporting, Stakeholder management, Strategic planning, Territory management
Preferred skills
Background in Sales, Operations, or Customer Success, Native-level Japanese proficiency
Technologies
Salesforce
Responsibilities
Lead internal renewals by building account strategies and managing key timelines; Own the internal quoting and Order Form process; Analyze churn and retention trends to identify risks and growth opportunities; Build and maintain reports on renewal revenue and customer health; Lead regional forecast calls; Support Sales with process guidance and CRM data accuracy.
Seniority
Mid-Senior, hands-on IC