Senior CSM, Media and Entertainment
Core
Senior Customer Success Manager owning significant enterprise accounts, acting as a trusted advisor to drive retention, feature adoption, and strategic value for big-name brands.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer success plans, strategic guidance, product feedback loops, and advocacy programs for enterprise clients.
Domain
SaaS / Marketing Technology / Media and Entertainment
Required skills
Enterprise account management, strategic advisory, project management, stakeholder management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation), mentorship, commercial alignment.
Preferred skills
PMP or Agile certification, international travel readiness, Fortune 100/FTSE/DAX client experience.
Technologies
SaaS platforms, Mobile apps, APIs, Marketing Automation tools, Analytics platforms, HTML.
Responsibilities
Partner with Account Executives to drive renewals and net retention; act as main point of contact and trusted advisor; build shared Success Plans to drive feature adoption; solicit and synthesize product feedback; mentor junior colleagues on at-risk or high-opportunity accounts; coordinate with Technical Support and other teams for seamless client support; analyze use-cases to recommend best practices.
Seniority
Senior, hands-on IC with mentorship responsibilities.
