Senior CSM, Media and Entertainment
Core
Senior Customer Success Manager owning significant enterprise accounts, acting as a trusted advisor to drive retention, feature adoption, and strategic value for big-name brands.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer success plans, strategic guidance, and product advocacy for enterprise clients
Domain
SaaS / Marketing Technology / Media and Entertainment
Required skills
Account management, strategic planning, project management, stakeholder management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics), mentoring
Preferred skills
PMP or Agile certification, international account management experience
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics
Responsibilities
Partner with Account Executives to drive renewals and net retention targets; act as main point of contact and trusted advisor; drive feature adoption through Success Plans; build customer advocacy and relationships; analyze use-cases to recommend best practices; synthesize customer feedback for product development; coordinate with support teams; mentor junior colleagues; assist in rescuing at-risk accounts; travel onsite with customers internationally.
Seniority
Senior, hands-on IC
