Senior CSM, Media and Entertainment
Core
Senior Customer Success Manager owning significant enterprise accounts, acting as a trusted advisor to drive retention, feature adoption, and strategic value for big-name brands.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer success outcomes, retention, and feature adoption for enterprise SaaS clients
Domain
SaaS, Marketing Automation, Customer Engagement
Required skills
Strategic account management, commercial alignment, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics), mentorship, product feedback synthesis
Preferred skills
PMP or Agile certification, Fortune 100/FTSE/DAX client experience, international account management
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics
Responsibilities
Partner with Account Executives to drive renewals and net retention targets; act as main point of contact and trusted advisor; build shared Success Plans to drive feature adoption; advocate for customers by soliciting product feedback; coordinate with Technical Support and other teams for seamless support; mentor junior colleagues and assist with at-risk accounts; travel internationally to meet with customers onsite.
Seniority
Senior, hands-on IC with mentorship responsibilities
