Senior Customer Success Manager
Core
Partner with customers to increase safety, efficiency, and sustainability of their physical operations using Samsara's IoT platform.
Role type
Senior Customer Success Manager
Builds
Customer success plans, renewal-focused business reviews, and long-term partnerships for fleet and operational clients.
Domain
IoT / Connected Operations / Physical Infrastructure
Required skills
Customer success management, account management, consulting, technical product support, problem-solving, multi-channel servicing, queue prioritization, Spanish fluency, English fluency, AI tools fluency
Preferred skills
Bias for standardization & automation, big-picture thinking, high standards
Technologies
Samsara IoT Platform, Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, Equipment Monitoring, IA tools (Claude, Pilot, Gemini)
Responsibilities
Compose joint success plans with customers outlining objectives and metrics; orchestrate renewal-focused business reviews; mitigate escalations and resolve customer issues; explain platform capabilities to diverse business types; champion company cultural principles.
Seniority
Mid-Senior, hands-on IC