Client Success Manager
Core
Manage $5-8 million in annual client revenue for General Assembly's largest corporate training programs, supporting Fortune 100 clients and driving account expansion.
Role type
Senior Client Success Manager (B2B Education)
Builds
Online and in-person corporate upskilling and reskilling programs
Domain
Corporate Education / B2B Services
Deliverable
client delivery
Required skills
Client relationship management, account expansion strategy, program delivery execution, financial reporting, stakeholder communication, project coordination
Preferred skills
Consulting background, training program coordination
Technologies
Excel, Google Suite
Responsibilities
Manage Fortune 100 client relationships and account expansion strategies; Execute engagement and delivery strategies for online and in-person training programs; Document direct costs associated with program delivery; Track day-to-day program success through learning and sentiment metrics; Create and present delivery reports containing qualitative and quantitative data.
Seniority
Mid-Senior, hands-on IC
