Training Ops Specialist, Global Delivery
Core
Orchestrate the full lifecycle of virtual and in-person training deliveries across APJ, including contracting, trainer resourcing, LMS setup, and billing to ensure seamless customer experiences.
Role type
Senior Operations Specialist (Training Delivery)
Builds
End-to-end training delivery programs and operational workflows for AWS customers
Domain
Cloud Services / Enterprise Training Operations
Required skills
Vendor contract management, Learning Management System (LMS) administration, Salesforce CRM usage, Billing and Accounts Payable/Receivable processing, Trainer resource scheduling, Cross-functional stakeholder liaison, Data accuracy and reporting, Process improvement initiatives
Preferred skills
Trainer resource management experience, Multinational technology company background, Asian language proficiency (Japanese, Korean, Vietnamese, Bahasa Indonesian, Mandarin Chinese)
Technologies
AWS Skill Builder, Salesforce, SharePoint, LMS platforms
Responsibilities
Orchestrate training delivery lifecycle (contracting, resourcing, LMS setup, billing), Process digital team subscriptions for customer access, Evaluate and assign trainers to maximize utilization, Manage trainer schedules and class rescheduling, Monitor internal channels for last-minute changes, Maintain data accuracy for billing metrics, Identify and implement workflow improvements, Liaise with Legal, Finance, Accounting, and Sales teams
Seniority
Mid-Senior, hands-on IC
