Key Account Manager
Core
Strategic advisor and growth engine for Acquia's most complex cloud/SaaS enterprise accounts, driving retention and commercial expansion.
Role type
Senior Key Account Manager (SaaS/Cloud)
Builds
Digital customer experiences using open source Drupal DXP for global organizations
Domain
SaaS / Cloud Infrastructure / Open Source
Required skills
Strategic account growth, relationship management, retention & renewals, customer advocacy, strategic planning, CRM hygiene
Technologies
Salesforce.com, Google Workspace
Responsibilities
Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells); Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams; Partner with Renewal Managers to ensure seamless renewals and mitigate churn risk; Act as the 'voice of the customer' collaborating across Sales, Technical Support, and Finance; Create and execute data-driven territory plans to maximize account retention and lifetime value; Maintain rigorous hygiene within Salesforce and other CRM tools
Seniority
Senior, hands-on IC