Regional Account Manager
Core
Drive customer retention, identify expansion opportunities, and own customer success for the Acquia Digital Experience Platform.
Role type
Senior Regional Account Manager
Builds
Customer relationships and expansion pipeline for the Acquia DXP
Domain
SaaS / Digital Experience Platform
Deliverable
client delivery
Required skills
Account management, quota ownership, strategic account planning, QBR facilitation, outbound outreach, channel partner co-selling, forecasting, analytical skills, escalation resolution, sales database management
Preferred skills
Experience with complex relationships, high-volume account management, working in fast-paced environments, AI tool collaboration
Technologies
Acquia DXP, Sales database
Responsibilities
Drive customer retention and identify expansion opportunities; Guide customers through onboarding; Host Quarterly Business Reviews; Build expansion pipeline via outbound outreach and partner co-selling; Exceed quarterly renewal and net renewal goals; Partner with internal resources to resolve escalations; Update and maintain Sales database weekly.