Customer Success Manager
Core
Act as a trusted strategic advisor to MSP and GSI accounts to drive value realization and adoption of as-a-Service subscription portfolios (Evergreen//One, Evergreen//Flex, Everpure Cloud).
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
High-touch customer experiences and retention strategies for enterprise data center and storage solutions
Domain
Enterprise IT, Data Center, Storage, As-a-Service
Required skills
Portfolio management for large complex accounts, Strategic business review leadership, Consumption and health signal analysis, Cross-functional advocacy and issue resolution, Enterprise data center and storage architecture knowledge, Subscription/consumption model expertise
Preferred skills
Managed Service Provider (MSP) operational experience, STaaS monetization understanding
Responsibilities
Own post-sales customer lifecycle including onboarding and capacity planning, Conduct strategic business reviews with customer executives, Analyze hardware utilization and usage metrics to prevent churn, Mobilize cross-functional teams to resolve escalations and influence feature roadmaps
Seniority
Senior, hands-on IC