Customer Account Executive, Strategic Enterprise
Core
Manage and grow strategic enterprise customer relationships, driving retention, expansion, and overall satisfaction for large SaaS clients.
Role type
Senior Account Executive (Strategic Enterprise)
Builds
Customer retention, upsell/cross-sell deals, and joint business vision for enterprise accounts.
Domain
Enterprise SaaS / Mobile Marketing Technology
Required skills
Account management, SaaS sales, complex organization navigation, executive stakeholder management, contract renewal, upsell/cross-sell strategies, CRM proficiency, whitespace analysis, product usage analysis, travel management
Preferred skills
Startup technology experience, mobile/web/email digital trends knowledge, networker
Technologies
Salesforce.com, Clari
Responsibilities
Own defined customer relationships including expansion and renewal activities; Develop commercial relationships and joint business vision; Create comprehensive strategies to retain existing business; Partner with cross-functional teams to secure renewals; Nurture and close account expansion deals; Achieve quarterly upsell and renewal targets; Proactively analyze customer product usage and identify growth opportunities
Seniority
Senior, quota-carrying IC