Senior People Business Partner
Core
Strategic people advisor embedded in the Customer organization, owning people strategy, risk, and complex employee relations to drive organizational growth and performance.
Role type
Senior HR Business Partner (People Business Partner)
Builds
People strategy, workforce architecture, and scalable people programs for the Customer function.
Domain
SaaS / Technology / Customer Success
Required skills
Strategic workforce planning, organizational design, succession planning, complex employee relations, performance management, talent calibration, data-driven engagement analysis, change management, mentoring HR practitioners, AI tool usage
Preferred skills
Customer Success/Support/Sales team experience, HiBob/Google Workspace proficiency, global mobility support, HR certification (SHRM/PHR)
Technologies
HiBob, Google Workspace, AI tools
Responsibilities
Embed in business operating rhythm, lead complex employee relations investigations and terminations, design talent strategies and org design, run talent calibration sessions, drive engagement action plans, mentor junior partners, advise executives on people decisions
Seniority
Senior, hands-on IC
