Enterprise Customer Success Manager - Boston/New York
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest and most strategic enterprise customers.
Role type
Senior Enterprise Customer Success Manager
Builds
Datadog observability and security platform
Domain
SaaS / Observability / Security
Deliverable
client delivery
Required skills
Strategic partnership, executive relationship management, QBR leadership, adoption analysis, cross-functional collaboration, B2B SaaS experience, observability platform knowledge
Preferred skills
Fortune 1000 account management, technical stakeholder engagement (CTO/VP/DevOps), travel for onsite visits
Technologies
Datadog platform
Responsibilities
Act as a strategic partner to customers, orchestrating cross-functional internal teams; Proactively build and maintain executive relationships; Lead QBRs and strategic reviews; Analyze adoption and usage trends to quantify value; Position Datadog as a critical observability platform; Own and project manage the on-boarding process for new customers
Seniority
Mid-Senior, hands-on IC