Senior Technical Customer Success Manager
Core
Technical Customer Success Manager responsible for onboarding, adoption, and value realization for developers using the Sentry application monitoring platform.
Role type
Senior Technical Customer Success Manager (IC)
Builds
Customer adoption and expansion of the Sentry Platform
Domain
SaaS / Application Monitoring / DevOps / Cloud-Native Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Application monitoring expertise, DevOps knowledge, SDLC understanding, Cross-functional collaboration, Strategic advisory, Stakeholder management, Expansion identification, Internal advocacy, Technical product expertise, Customer retention strategies
Preferred skills
Developer background, DevOps experience, Knowledge of Logs/Metrics/Traces
Technologies
Sentry Platform, Application Monitoring Tools, DevOps Tools, Cloud-Native Infrastructure
Responsibilities
Support customers in achieving goals using the Sentry Platform, Drive customer success through onboarding and adoption, Collaborate with stakeholders to define business and technical objectives, Act as a strategic advisor for long-term success, Partner with sales to drive expansions, Advocate for customers internally to prioritize product improvements
Seniority
Senior, hands-on IC