Senior Customer Success Manager, EMEA
Core
Own high-profile customer advisory relationships for global enterprise clients to drive adoption, ROI, and growth of 6sense's predictive marketing platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success programs, adoption workflows, and value realization for Fortune 500 clients
Domain
B2B SaaS / Predictive Marketing Technology
Deliverable
production ML models
Required skills
Customer success strategy, account management, technical advisory, project leadership, stakeholder management, data analysis, product roadmap alignment, cross-functional collaboration
Preferred skills
BI tools (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua, Pardot), CRM (Salesforce, Dynamics), domain expertise in Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail
Technologies
6sense predictive engine, Marketing Automation platforms, CRM systems, BI tools
Responsibilities
Manage customer onboarding, product rollout, and training; drive global adoption and measure ROI; identify growth opportunities and new use cases; build customer advocates and reference stories; act as internal voice for customer feature priorities; partner with sales for pre-sales support; resolve issues to minimize churn; lead implementation projects from conception to closure
Seniority
Senior, hands-on IC