Technical Account Manager
Core
Build and maintain relationships with enterprise customers, acting as the primary technical interface to ensure their success with Samsara's IoT platform and mitigate risks during critical events.
Role type
Senior Technical Account Manager (SaaS/IoT)
Builds
Customer success outcomes and optimized platform usage for physical operations clients
Domain
IoT, SaaS, Connected Operations
Deliverable
client delivery
Required skills
Technical account management, customer relationship management, technical troubleshooting (hardware/software/AI), business acumen, stakeholder management, data-informed approach, English fluency
Preferred skills
Python coding, enterprise SaaS/IoT/PaaS support experience, Salesforce/Zendesk/Jira/Gainsight/Tableau proficiency, AI/ML knowledge
Technologies
Samsara platform, APIs, IoT hardware, Salesforce, Zendesk, Jira, Gainsight, Tableau, AI (Gemini)
Responsibilities
Transform customer support experience through technical proficiency and problem solving; Act as primary technical point of contact for assigned customers; Develop understanding of customer business operations to align solutions; Cultivate long-lasting relationships with technical stakeholders; Maintain accurate records of customer interactions; Participate in team scaling and knowledge sharing; Provide occasional travel to customer sites and after-hour coverage
Seniority
Senior, hands-on IC
