Strategic Account Manager
Core
Drive growth and long-term value for a portfolio of strategic enterprise accounts in the North American market by nurturing executive relationships and ensuring measurable business outcomes.
Role type
Senior Strategic Account Manager (Enterprise SaaS)
Builds
Customer retention, account expansion, and revenue growth for enterprise clients
Domain
Marketing Technology (Martech), AI-driven personalization, and eCommerce
Required skills
Strategic account planning, executive relationship management, MEDDPICC sales methodology, data analysis (eCommerce, AB testing), cross-functional collaboration, upsell/cross-sell execution, CRM proficiency
Preferred skills
Martech, Ad Tech, Search, Commerce, AI, or Digital Experience background, analytics expertise, entrepreneurial problem-solving
Technologies
CRM, forecasting tools, productivity tools
Responsibilities
Manage ~20 Enterprise Accounts (avg $6M+ ARR), develop strategic account plans, serve as primary contact for C-Suite executives, collaborate with partners and internal teams to drive value, monitor account health and revenue, lead Quarterly Business Reviews, execute value-based upsell/cross-sell deals, and advocate for client needs to internal product/marketing teams.
Seniority
Senior, hands-on IC with quota responsibility
