Senior Enterprise Customer Success Manager - UK

London, United KingdomFull-time2026-10-14 → 2026-11-11

Hybrid

Core

Senior Enterprise Customer Success Manager driving renewals, retention, and expansion for a portfolio of Enterprise customers in the e-commerce vertical.

Role type

Senior Enterprise Customer Success Manager

Builds

High-value account strategies and product adoption plans for Enterprise clients

Domain

CDN, PaaS, Cybersecurity, E-commerce

Required skills

Account management, strategic planning, executive relationship management, churn prevention, negotiation, project management, technical literacy

Preferred skills

Experience in CDN/PaaS/Cybersecurity, navigating parent-subsidiary structures, technical background

Technologies

Fastly edge cloud platform

Responsibilities

Execute account planning and strategy, drive account expansion and lead generation, ensure product adoption, prevent churn, manage customer renewals, collaborate with Sales and Marketing

Seniority

Senior, hands-on IC

About Fastly

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.