Client Experience & Enablement Specialist
Core
Consultative account management and technical execution role responsible for safeguarding revenue engines, expanding global market, and driving product monetization for enterprise and longtail retail clients.
Role type
Senior IC Client Experience & Enablement Specialist (Account Management & Technical Execution)
Builds
Digital savings & deals content experiences for retailers and shoppers
Domain
Retail technology / Consumer marketing
Required skills
Account management, technical execution, project coordination, client relationship building, workflow optimization, QA, system configuration, bug triage, revenue strategy, VoC documentation
Preferred skills
Experience with complex corporate structures, international market expansion, beta testing deployment
Technologies
Proprietary system pipelines, frontend systems, data pipelines
Responsibilities
Manage multi-banner corporate structures and regional consumer behaviors; re-engineer workflows to accelerate SLAs; deploy beta product features and custom system setups; protect and grow high-revenue accounts; lead end-to-end technical onboarding for new international retailers; act as technical escalation point for longtail accounts; identify un-monetized content and partner with sales on revenue strategies; document Voice of the Customer insights; diagnose and resolve complex frontend system anomalies and data discrepancies.
Seniority
Mid-level, hands-on IC