Manager, Customer Success
Core
Lead Enterprise Accounts team to drive health, growth, and strategic value delivery for critical enterprise customer relationships, focusing on adoption and AI consumption.
Role type
Senior IC people manager (Enterprise Customer Success)
Builds
Scalable programs and operational frameworks for enterprise portfolio
Domain
Enterprise SaaS, AI/ML
Deliverable
production ML models
Required skills
People leadership, executive relationship management, program scaling, churn risk management, cross-functional partnership, SaaS metrics ownership, analytical mindset
Preferred skills
AI/ML domain experience
Technologies
Asana platform
Responsibilities
Coach and develop a high-performing team of Enterprise CSMs; Build and nurture executive-level relationships with enterprise customers; Design and launch scalable programs to improve customer health and drive AI consumption; Identify, track, and mitigate churn risk while surfacing expansion opportunities; Partner with Sales and Product to influence the product roadmap based on customer feedback.
Seniority
Senior, hands-on IC with people leadership
