Engagement Manager
Core
Own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery.
Role type
Senior Engagement Manager (AI/Enterprise)
Builds
Customer success, commercial processes, and account growth for AI data platform clients
Domain
Artificial Intelligence / Enterprise Software
Deliverable
client delivery
Required skills
Account management, commercial process leadership, technical program management, cross-functional collaboration, revenue forecasting, stakeholder management
Preferred skills
Experience in top-tier consulting firms, fast-growth technology startups, understanding of ML training and evaluation lifecycle
Technologies
None explicitly listed
Responsibilities
Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers; Serve as the primary point of contact for customer questions, issues, and escalations; Lead commercial processes to close net-new and existing business; Manage technical relationships with research teams and help guide evaluation and training strategy; Work cross-functionally with product, operations, and engineering to track delivery and timelines; Forecast revenue growth and help leadership understand how to unblock additional growth opportunities
