Customer Success Manager, Commercial
Core
Post-sales relationship owner driving customer retention, growth, and measurable security outcomes for enterprise clients.
Role type
Senior Customer Success Manager (Commercial)
Builds
Long-term customer relationships and account growth within the cybersecurity sector
Domain
Cybersecurity / Network Security / Enterprise SaaS
Required skills
Strategic account management, commercial acumen, executive relationship building, renewal management, risk mitigation, cross-functional collaboration, data-driven decision making, CRM proficiency
Preferred skills
Cybersecurity domain knowledge, experience with agentic AI tools, ability to translate technical solutions to business value
Technologies
CRM platforms, customer success platforms, AI-enabled tools
Responsibilities
Develop and execute customer success strategies to drive retention and growth; Build trusted relationships with executive sponsors and security leaders; Demonstrate customer value through Mutual Success Plans and Executive Business Reviews; Proactively manage renewal readiness and identify expansion opportunities; Anticipate and mitigate customer risk using health metrics and engagement data; Lead cross-functional account strategy with Technical Account Managers and Sales; Represent customer voice internally to drive product improvements
Seniority
Senior, hands-on IC