Customer Onboarding Manager, APAC (1 year contract)
Core
Support SMB customers on their onboarding journey, drive KYC approvals, and execute test-and-learn projects to identify growth opportunities.
Role type
Customer Onboarding Manager (GTM)
Builds
Onboarding motion for SMB customers and marketplace partners
Domain
Fintech / Cross-border payments
Required skills
B2B SMB sales experience, CRM proficiency (Salesforce, Salesloft, Marketo), objection handling, negotiation, cross-functional collaboration, data analysis, event coordination
Preferred skills
Experience with e-commerce marketplaces (Amazon, Shopee, eBay), fluency in an Asian language
Technologies
Salesforce, Salesloft, Marketo, Microsoft Excel, Microsoft Word
Responsibilities
Drive KYC approvals via phone/email/chat, draft win-win deals, troubleshoot payment issues, analyze customer trends, coordinate industry events, collaborate with sales and operations teams
Seniority
Mid-Senior, hands-on IC