Services Operations Analyst - GTM Operations
Core
Create internal programs, plays, and content for GTM teams to drive growth, optimize service offerings, and improve renewal rates.
Role type
Senior GTM Operations Analyst
Builds
Go-to-market plans, playbooks, and scalable business processes for GTM teams
Domain
B2B SaaS / Experience Management
Deliverable
product features
Required skills
Data analytics, strategic planning, project management, stakeholder alignment, process design, presentation skills
Preferred skills
Experience in Customer Success or Sales Operations, cloud platform business knowledge, Excel/Google Sheets proficiency
Technologies
Excel, Google Sheets
Responsibilities
Measure and optimize service offerings to drive customer experiences and renewal rates; Identify and create improved processes for driving new ACV and saving time for field teams; Develop playbooks for managers and account teams; Drive weekly report outs on renewal and growth performance to product leadership; Plan targeted campaigns and plays for key growth strategies; Facilitate Customer & Product Management connect programs
Seniority
Senior, hands-on IC
