Support Engineer (APAC)

## Responsibilities - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. ## Requirements - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Having a degree in Computer Science is a plus too. ## Nice to Have - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. ## Benefits - Fully Remote - ESOP - Tech Allowance - Health Benefits - Annual Off-Sites - Flexible Work - Professional Development About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - 280+ team members - 55+ countries - 20+ languages spoken - $500M raised - 500,000+ community members Hiring Process We keep things simple, async-friendly, and respectful of your time: - Apply – Our team will review your application. - Intro Call – A short video chat to get to know each other. - Interviews – Up to four calls with: - Team Leads - Future teammates - Someone cross-functional from product, growth, or engineering (depending on the role) - Someone from our leadership/founding team - Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.