Customer Success Manager — Japanese & Korean Speaking (Remote)
Core
Own post-sale customer strategy and relationships for a portfolio of customers in Japan and Korea, driving product adoption, retention, and growth.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Long-term customer partnerships and measurable business value
Domain
B2B SaaS (File Storage & Collaboration)
Required skills
B2B SaaS customer success, account management, technical fluency, stakeholder management, business acumen, data analysis, strategic planning, risk mitigation, cross-functional collaboration
Preferred skills
Renewal ownership, executive business reviews, channel partner management, CRM/health-scoring systems, generative AI familiarity
Technologies
Dropbox platform, CRM, health-scoring systems, generative AI tools
Responsibilities
Build trusted advisor relationships with executives and IT administrators; drive product adoption and value realization; translate customer requirements into practical use cases; lead strategic engagements and renewal discussions; partner with Sales to mitigate risks and identify growth; represent customer voice to internal teams.
Seniority
Senior, hands-on IC