Customer Success Manager
Core
Strategic Customer Success Manager driving value realization, retention, and growth for high-value B2B technology clients using Twilio's data platform.
Role type
Senior IC Customer Success Manager (Strategic Accounts)
Builds
Customer success strategies, adoption roadmaps, and expansion opportunities for enterprise clients
Domain
B2B SaaS / Data & Analytics
Required skills
Strategic account management, customer retention, executive stakeholder management, data-driven strategy, revenue growth, complex problem solving, cross-functional collaboration, industry trend analysis
Preferred skills
Managing $5M–$15M+ ARR portfolios, Fortune 500 experience, SQL/API/analytics expertise
Technologies
Twilio platform, APIs, SQL, analytics tools
Responsibilities
Develop and execute strategic roadmaps for product adoption and customer satisfaction; Act as a trusted advisor to executive stakeholders; Identify and expand opportunities for account growth; Collaborate with internal teams to resolve complex technical challenges; Analyze portfolio to prioritize risks and opportunities; Partner with Sales on renewals and expansion strategies.
Seniority
Senior, hands-on IC