Customer Success Manager, Global Tech Touch
Core
Retain and expand global small-customer business and partner relationships in EMEA and AMER regions through a low-touch model.
Role type
Customer Success Manager (low-touch)
Builds
Customer retention, onboarding, training, and contract renewals/expansions for satellite imaging data platform users
Domain
Space technology / Remote sensing / Geospatial data
Deliverable
client delivery
Required skills
Geospatial technologies, GIS, Remote sensing, Contract negotiation, Upselling, Stakeholder management, Problem solving
Preferred skills
Salesforce (SFDC), Sales negotiation
Technologies
QGIS, ESRI, GEE, Salesforce
Responsibilities
Provide low-touch onboarding and training, deliver support for service delivery, communicate with clients throughout contract lifecycle, initiate negotiations and execute renewals/expansions, identify upselling opportunities, coordinate with Finance/Product/Sales teams
Seniority
Mid-level, hands-on IC