Technical Success Manager
Core
Enable outcome-focused engagements with JFrog customers to accelerate product adoption, drive expansion, and enhance loyalty.
Role type
Senior Technical Success Manager
Builds
Customer adoption plans, success journeys, and platform health strategies
Domain
DevSecOps / Software Security / SaaS
Deliverable
client delivery
Required skills
Customer success management, relationship management, delivery management, consulting, enterprise delivery, technical presentation, strategic planning, project management, platform health monitoring, escalation management
Preferred skills
SaaS industry experience, Nordic region presence, technical knowledge of JFrog Platform
Technologies
JFrog Platform
Responsibilities
Accelerate product adoption and value realization, explore expansion opportunities, enhance customer loyalty, act as trusted advisor, support sales team with customer strategy, formulate and deliver projects, monitor customer health and brand perception, serve as first point of escalation
Seniority
Senior, hands-on IC
