Subscription Services Representative (Tokyo)
Core
Manage subscription renewals, optimize renewal rates and attach rates, and resolve contract issues for an assigned territory of enterprise customers.
Role type
Subscription Services Representative (Renewals)
Builds
Subscription renewals and upsell opportunities for enterprise data storage customers
Domain
Enterprise Data Storage / Cloud Infrastructure
Required skills
Subscription sales, Customer service, Salesforce, Data analysis, Contract management, Territory management
Preferred skills
Excel, SQL, Inventory management, AI tools, Industry knowledge
Technologies
Salesforce, Excel, MS Access, SQL, Generative AI tools
Responsibilities
Create renewal quotes and forecast subscription pipeline, Identify at-risk accounts and develop mitigation plans, Act as a point of contact for channel partners and account managers, Validate installed base reports and research original transactions, Develop renewal strategies and process improvements, Track all activities in Salesforce