Senior Customer Success Manager, International
Core
Drive international growth and retention for HR SaaS customers by managing relationships, expanding product adoption, and influencing product roadmap.
Role type
Senior Customer Success Manager (International)
Builds
Global customer adoption and revenue growth for HR/EOR platform
Domain
HR Technology / Employer of Record (EOR)
Required skills
Account management, retention strategy, cross-sell/upsell, stakeholder management, project management, consultative selling, data analysis, international market expansion, product feedback integration, risk monitoring
Preferred skills
Healthcare/HR/EOR industry experience, HR Tech/SaaS background, multilingual fluency
Technologies
SaaS platforms, HR/EOR software suites
Responsibilities
Engage administrators and decision-makers to understand business objectives; drive successful adoption and optimization of international products; identify and facilitate high-impact sales opportunities; own and grow book of business to meet NRR targets; focus on new country revenue growth and global benefits adoption; influence product roadmap based on customer feedback; advocate for customer needs to internal teams; project manage complex issues with cross-functional partners; monitor at-risk customers and initiate retention strategies; identify opportunities for process improvement and scaling best practices.
