Sr Customer Success Executive
Core
Own customer outcomes, retention, revenue expansion, and data integrity for health plan accounts by mobilizing cross-functional teams.
Role type
Senior Customer Success Executive (Healthcare)
Builds
Customer success plans, Path to Green recovery programs, reference development plans, and expansion opportunities.
Domain
Health plan operations, healthcare technology, and managed services.
Required skills
Health plan operations expertise, enterprise payer platform fluency, cross-functional team leadership, commercial contract fluency, risk identification, stakeholder influence, project management, CRM data discipline.
Preferred skills
Executive healthcare leadership, health-plan-side vendor experience, PE-backed turnaround experience, HealthEdge product suite knowledge, system implementation exposure.
Technologies
Facets, QNXT, HealthRules Payer, HRP-suite, AI tools (Claude), modern work tools.
Responsibilities
Create and own Customer Success Plans tied to business objectives; quarterback execution across Delivery, Operations, Technology, and Product; surface and resolve account risks before escalation; convert satisfied customers into advocates; identify multi-product expansion opportunities; maintain accurate health scoring and CRM records.
Seniority
Senior, hands-on IC