Enterprise Customer Success Manager - Public Sector
Core
Partner with top Public Sector customers (cities, states, school districts) to ensure they increase safety, efficiency, and sustainability using the Samsara IoT platform.
Role type
Senior Enterprise Customer Success Manager (Public Sector)
Builds
IoT platform for physical operations (fleet management, field services, transportation)
Domain
Public Sector / IoT / SaaS
Deliverable
production ML models
Required skills
Strategic account management, cross-functional collaboration, executive relationship building, workshop facilitation, product expertise, mentorship
Preferred skills
Public Sector experience, large-scale solution support, unstructured environment adaptability
Technologies
IoT platforms, Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, Equipment Monitoring
Responsibilities
Compose joint success plans with customers outlining objectives and metrics; Orchestrate executive business reviews with customer decision makers; Conduct workshops to understand operations and recommend workflow changes; Serve as a mentor to the wider Customer Success and Support teams; Champion company cultural principles during global scaling.
Seniority
Senior, hands-on IC