Gestionnaire de la réussite client – Intelligence des actifs
Core
Help industrial clients adopt MaintainX's asset intelligence solutions by integrating real-time equipment data, connecting sensors and OT systems, and ensuring measurable ROI.
Role type
Senior Customer Success Manager (Asset Intelligence)
Builds
MaintainX platform for industrial and frontline teams
Domain
Industrial IoT (IIoT) / Predictive Maintenance / SaaS
Deliverable
client delivery
Required skills
Customer success management in B2B SaaS, industrial maintenance practices, predictive maintenance concepts, IoT sensor knowledge, SCADA/PLC systems familiarity, data analysis, business acumen, technical communication
Preferred skills
Experience with Ignition, MQTT, OT data sources
Technologies
MaintainX, SCADA, PLC, Ignition, MQTT
Responsibilities
Build trusted partnerships with clients to understand maintenance and reliability goals; Help clients define success metrics and quantify ROI for predictive maintenance; Conduct product demos, training sessions, and webinars; Collaborate with sales, support, product, and engineering teams; Monitor account health using behavioral and telemetry data to prevent churn; Act as the customer voice to product and engineering teams.
Seniority
Senior, hands-on IC