Specialist, Client Experience & Enablement
Core
Autonomous consultative account management and technical execution role responsible for safeguarding revenue engines, expanding global market, and driving product monetization for high-revenue enterprise and high-velocity longtail retail portfolios.
Role type
Senior IC Client Experience & Enablement Specialist (Account Management & Technical Execution)
Builds
Digital experiences from savings & deals content for 1,000+ top retailers and brands across 27 markets
Domain
Retail technology / E-commerce / Consumer promotions
Required skills
Account management, technical execution, multi-banner portfolio architecture, SLA acceleration, beta product deployment, value creation, global onboarding, monetization strategy, voice of the customer advocacy, continuous improvement, consultative selling, engineering liaison
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage complex parent-subsidiary corporate structures and distinct weekly content cycles; re-engineer internal and external workflows to expedite lead times; serve as primary technical deployment partner for high-value clients pioneering new product features; protect and grow accounts generating top revenue through risk identification and optimization; lead end-to-end technical onboarding lifecycle for net-new domestic and international retailers; engineer and execute compressed quality assurance workflows for international SLAs; act as ultimate technical escalation point for automated and outsourced workflows; identify and flag un-monetized secondary content; design and maintain comprehensive Voice of the Customer documentation; discover and deploy continuous improvement initiatives to streamline system pipelines; interface directly with senior external client champions to uncover business challenges; investigate, diagnose, and resolve complex frontend system anomalies and data discrepancies
Seniority
Mid-level, hands-on IC
