Sr Technical Account Manager, Zephr
Core
Senior technical advisor for Zephr customers, providing architecture guidance, design reviews, and implementation support to optimize digital subscription and paywall experiences.
Role type
Senior Technical Account Manager (SaaS)
Builds
Zephr subscription experience platform (identity flows, paywalls, registration, entitlements)
Domain
SaaS / Digital Subscriptions / Web Technology
Deliverable
client delivery
Required skills
Zephr product expertise, modern web technologies (JavaScript, HTML, REST APIs, JSON, webhooks), enterprise SaaS customer management, technical workshop facilitation, architecture documentation, cross-timezone collaboration
Preferred skills
Zuora Billing/subscription monetization experience, media/publishing industry background, familiarity with CMS/CDN/CDP/React/GraphQL
Technologies
Zephr, Zuora Billing, JavaScript, HTML, REST APIs, JSON, webhooks, React, GraphQL, CMS, CDN, CDP
Responsibilities
Act as trusted technical advisor for strategic Zephr customers; lead technical reviews and design discussions; advise on architecture, configuration, and integrations; review customer designs for scalability and risks; guide adoption of new capabilities; maintain architecture documentation; support complex troubleshooting; partner with Support/Product teams; translate business priorities into technical action plans.
Seniority
Senior, hands-on IC